Privacy Policy & Notice of Privacy Practices

Effective Date: August 2026

This Privacy Policy includes our Notice of Privacy Practices as required under applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the California Medical Information Act (CMIA). Regenerative Medical Clinics of Southern California (“RMC,” “we,” “us,” or “our”) is committed to protecting your personal and health information. By using our website or seeking our services, you agree to this policy.

1. Information We Collect

1.1 Personal & Health Information

We may collect information you voluntarily provide when you request a consultation, submit a web form, call our office, or receive care. This may include your name, phone number, email address, mailing address, date of birth, health conditions and symptoms you describe, insurance information, and health-related information necessary to evaluate and provide care.

1.2 Technical & Usage Data

When you visit our website, we may automatically collect your IP address, browser type and version, pages viewed and time spent, device type, referral sources, and cookie and tracking data.

1.3 Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our content. For full details and to manage your choices, see our Cookie Policy and Opt-Out Preferences page.

2. How We Use Your Information

We use the information we collect to schedule and confirm consultations; evaluate and provide non-surgical regenerative care; coordinate care among our providers and clinical team; respond to inquiries and support requests; send appointment reminders and clinical communications; improve our website and patient experience; send marketing communications (with your consent); comply with legal, regulatory, and healthcare obligations; and process insurance billing and claims.

3. Website Communications Are Not Secure for PHI

Please do not submit detailed medical information or Protected Health Information (PHI) through our website contact form or unencrypted email. Our website form is intended for consultation requests and general inquiries only. Protected Health Information is collected and handled through secure clinical channels in accordance with HIPAA and CMIA. To discuss medical details, please call us at (626) 965-2334.

4. Sharing Your Information

We do not sell your personal information. We may share information with our clinical providers and staff involved in your care; with insurance carriers and billing services as needed to process claims; with service providers supporting our operations (such as our scheduling form platform, website hosting, and analytics); and with legal or regulatory authorities when required by law. All service providers handling Protected Health Information operate under HIPAA-compliant agreements.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. For sensitive clinical communications, please contact us directly by phone.

6. Data Retention

We retain personal and health information in accordance with healthcare regulations, California law, and applicable legal requirements, including HIPAA and CMIA recordkeeping obligations.

7. Your Rights

You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. You may also request access to, correction of, or deletion of your personal information, subject to applicable legal and healthcare recordkeeping obligations. California residents have additional rights described in our California Privacy Act Policy. Where required by law, we honor the Global Privacy Control (GPC) browser signal as a valid opt-out request.

8. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13 without parental consent.

9. Third-Party Links

Our website may contain links to third-party platforms (such as insurance portals or social media). We are not responsible for their content or privacy practices.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised effective date.

11. Notice of Privacy Practices (HIPAA & CMIA)

We may collect and use Protected Health Information (PHI) to provide and coordinate regenerative medical and related clinical services; process insurance billing and claims; communicate with your healthcare providers and referral sources; conduct internal clinical operations, quality improvement, and recordkeeping; and comply with legal requirements. We will not use or share PHI for marketing or promotional purposes without your written authorization, and we will not share PHI with unaffiliated third parties without authorization except as required by law.

Your HIPAA & CMIA Rights

You have the right to request copies of your medical records; request corrections to inaccurate information; request restrictions on certain uses or disclosures; receive a list of disclosures we have made; request confidential communications (e.g., by phone only); and file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. This website notice is a summary; our full Notice of Privacy Practices is provided in connection with care and governs the handling of PHI. To exercise any of these rights, contact us using the information below.